Where can I get my invoice?

When your order will be confirmed, you will get your invoice via email on your email address used in the transaction, after purchase a subscription from us. We have also added the possibility to download a copy of your invoice directly from our site. You just need to log in on our site with the account that holds the license, head to My Orders >> My Purchases tab and use the Invoice Link under More button.

How can I start using ymanage360 software?

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What are support times?

Our support team is available 24 X 7. Your support request is usually answered within 24 hours, as it may requires few hours to understand your issue in better way and give you optimal answer and solution.

How can I buy your software?

You can buy our software through our website ymanage360.com. Go to the Pricing Menu and select the package of your choice, click on buy now and follow the procedure.

How long are your contracts? Can I change plans?

Our contracts durations are quarterly, bi-annually and annually categorized in Standard, Professional and Enterprise respectively. Yes, to change the plan you can contact support team anytime you feel.

Can I purchase Standard version and then upgrade to Professional or Enterprise?

es, whenever you plan to upgrade any of the from standard to professional or from professional to enterprise, you can freely contact support team. Team will assist you to upgrade within best timeframe.

What happens after my support license expires?

You will get the notifications before the expiration of the package. One more week of extend will be available from the date of expiration to renew the package.

Can I ask refund after purchasing?

You MUST NOT ask for a refund the very first time you contact us. Also do not open a PayPal dispute/chargeback before having contacted us! This is clearly unacceptable. Read our full Refund Policy. If you experiment something that doesn’t work fine on software, you are recommended to contact our support and give us opportunity to fix it and make it works.

what does it mean by the term 10% renewal discount, 15% renewal discount and 20% renewal discount?

10% renewal discount – After your subscription expiration, if you want to renew your subscription, you will get 10% discount on “Standard” Subscription package. -20% renewal discount – After your subscription expiration, if you want to renew your subscription, you will get 15% discount on “Professional” Subscription package. -30% renewal discount – After your subscription expiration, if you want to renew your subscription, you will get 20% discount on “Extended” Subscription package.